Effective date: March 01, 2023
Grand & Greene® Tops, Blouse, Clothing (“us”, “we”, or “our”) operates the https://grandgreene.shop website (the “Service”).
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. Our Privacy Policy covers use of data on our website and other related sites controlled by us.
What data do we collect?
We collect the following data:
- Personal identification information (Name, email address, phone number, etc.)
- Order information (Items purchased, date, time, shipping address, etc.)
- Payment information (Credit card details, billing address, etc.)
- Demographic information (Age, gender, interests, etc.)
- Website usage data (Pages visited, links clicked, time spent on pages, etc.)
- Communications (Emails, messages, chats with our representatives, etc.)
We collect personal identification information from you when you place an order, subscribe to a newsletter, fill out a form, use live chat, open an account, submit feedback or otherwise interact with us on our website.
We collect order information such as what items you purchased, when you purchased them, and where they are being shipped when you make purchases through the website.
We collect payment information such as your credit or debit card number, expiration date, CVV code, and billing address when you make purchases through the website.
We may collect demographic information about you including gender, age, location, preferences, interests, and favorites either directly from you or by analyzing user patterns on our website.
We collect your website usage data to help us understand how you interact with our website and to monitor performance such as pages visited, links clicked, and time spent on pages.
We may collect communications between you and our customer service team including emails, phone calls, messages, chats, and any other communications.
How do we collect your data?
We collect data and process data when you:
- Register online or place an order for any of our products or services.
- Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
- Use or view our website via your browser’s cookies.
- Receive our email promotions and respond to our newsletter.
As you navigate through our website, we may automatically collect technical data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
We may receive data from third parties such as analytics providers like Google.
We may receive data about you from third parties as permitted by law, including:
- Social media networks if you connect with us on social media.
- Advertising networks so we can serve relevant ads to you.
- Payment providers when you make purchases through our website.
- Background check providers in order to verify employee credentials.
Why do we collect such personal data?
We collect your data to:
- Process your transactions with us including orders, payments, returns, and exchanges.
- Improve our services by gaining insight into how you interact with our website.
- Send communications including order confirmations, invoices, customer service messages, updates, security alerts, and other account notices.
- Send marketing and promotional communications periodically with your consent where required.
- Analyze user-generated content such as reviews and survey responses.
- Protect against fraud, abuse, and unauthorized activity.
- Comply with legal obligations such as record keeping requirements.
- Acquire insights into our customer base and how you use our website to better market our products and services.
How do we store your data?
We store your data locally on systems we control and with trusted third party service providers. Sensitive payment data is encrypted using industry standard encryption technology.
We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy or to comply with our legal obligations. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
If you request that we stop using your personal data, we will delete it from our active databases with the exception of data we are obligated to keep for audit, legal, or internal compliance purposes.
Transfer of data outside your jurisdiction is only done with your consent and when compliant with the applicable laws. We only transfer data to jurisdictions with equivalent or stronger privacy laws unless we have your explicit consent to transfer data to another jurisdiction.
Do we use cookies and other tracking technologies?
Yes. Our website uses cookies and other technologies to analyze trends, administer the website, track users’ movements, and gather broad user data.
A cookie is a small data text file that our website saves on your computer or mobile device. Cookies help us collect data such as browser type, time spent on the website, pages visited, language preferences, and other anonymous traffic data. We and our service providers use the data for security purposes, to analyze trends, optimize the website, personalize your experience, and for targeted advertising. You can choose to set your browser to refuse cookies or prompt you to accept them. You can also clear your cookies after visiting our website. However, some website features may not function properly without cookies.
Our website may contain electronic images known as web beacons which are used along with cookies to compile aggregated statistics and determine the effectiveness of our promotional campaigns or other website operations.
We may partner with third party advertising networks, analytics providers, and site optimization vendors who also use cookies and web beacons described above to collect non-personally identifiable information when you visit our site. They may later use the data collected to target advertisements or optimize their clients’ websites.
How do we use your email address?
By providing your email address, you consent to its use to send you announcements, notifications about orders, periodic company newsletters, product updates, related promotional information, and consumer surveys via email or text message. You may opt-out of marketing communications at any time by using the unsubscribe link in the email, updating your account preferences, or texting STOP to cancel text messages. We only send emails to people who have authorized us to contact them, either directly, or through a third party. We do not send unsolicited commercial emails, because we hate spam as much as you do. By submitting an email address, you also agree to allow us to use that email address to associate your mailbox to third party platforms like Facebook and Google for advertising purposes.
Do we use remarketing services?
Yes. We use remarketing services to advertise to you on third party websites after you visit our website. We, along with third party vendors including Google, Facebook, and AdRoll may use cookies to serve ads based on your past visits to our website. Google’s use of advertising cookies enables it and its partners to serve ads to users based on their visits to our sites and/or other sites on the Internet. Users may opt out of personalized advertising by visiting Ads Settings. Alternatively, you can direct users to opt out of a third party vendor’s use of cookies for personalized advertising by visiting aboutads.info. You can also stop us from collecting data by disabling cookies through your browser setting but our Services may not work properly if you choose to fully block cookies.
Do we disclose any data to third parties?
Yes. We do not sell or rent your data to third parties without your explicit consent. However, we may be required to disclose personal data if required by law or if we have a good faith belief that such disclosure is necessary to comply with an ongoing judicial proceeding, court order, or legal process. We may share aggregate or anonymous data with third parties including advertisers, investors, and business partners. For example, we may share data with:
- Business partners to operate the website, fulfill orders, and process payments (name, email, shipping address, payment information).
- Service providers under contract to perform services such as email delivery, customer support, email monitoring, auditing, marketing, and data processing services (email address, order data, website usage data).
- Advertisers and third party advertising networks and analytics companies to tailor advertisements and measure performance (IP address, device ID, location data, browsing data).
- Marketing providers to manage email and text message communications (email address, phone number).
- Fraud detection services to protect users and our company from fraud (user patterns, IP addresses, name, email, billing address).
- Law enforcement or other governmental agencies if we are required by law to share your data (user patterns, name, email, IP address).
- Business entities if we undergo a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding (all data collected).
This shared data is limited to the purpose of providing the third party service and is kept confidential.
Do we disclose any data to third parties for direct marketing purposes?
We do not sell, share, rent or trade your personal identification information to third parties for their direct marketing purposes. From time to time we may partner with third party companies to market our products and services or third party products and services we feel would interest you. In such situations, your personal identification information may be shared with these companies solely for marketing purposes. You may opt out of marketing communications at any time by using the unsubscribe link in the email, updating your account preferences, or texting STOP to cancel text messages.
What are my data protection rights?
You are entitled to exercise your right to:
- Access your personal data by submitting a written request. We may provide data in a commonly used, machine readable format. We may charge you a reasonable fee for repetitive requests.
- Rectify your personal data if you believe it is inaccurate or incomplete. You have the right to ask us to correct inaccurate data.
- Erase your personal data when consent is withdrawn, data is no longer necessary for its original purpose, or there are no legitimate grounds for processing data. You may request data deletion.
- Restrict or object to processing of your personal data pending review of a grievance you file with us.
- Port your data in machine readable format to a third party or to you. You may request a direct transfer of data to a third party entity.
- Opt out of direct marketing campaigns. You may click the unsubscribe link in an email or text STOP to cancel text messages.
- Withdraw your consent to collect, use, or disclose personal data at any time.
- File complaints or grievances if you believe your data privacy rights have been violated. You have the right to complain to the data protection authority.
To make a request, contact us using the information below. We will comply with your request in accordance with applicable laws.
How do we protect your data?
We aim to protect your personal data through technical and organizational security measures including firewalls, intrusion prevention systems, and data encryption. We maintain physical, electronic, and procedural safeguards to protect your data from unauthorized or inappropriate access. Our staff is trained to ensure they comply with our privacy practices and policies.
When you place orders or access your personal information, we offer the use of a secure server. Secure Sockets Layered technology protects information using an encryption server between your browser and our website.
However, no security system is impenetrable. We cannot guarantee the security of our databases nor can we guarantee that personal data you supply won’t be intercepted during transmission over the Internet. By using our Service, you agree to assume this risk.
Do we collect data from minors?
We do not knowingly collect data from children under 13 years of age. Our website is not designed for children under 13. If we discover we have collected personal data from minors, we will delete it. If you believe we may have collected data from a minor, please contact us.
Do we use automated decision making?
No, we do not use automated decision making processes for any of our services or marketing activities.
What are the requirements for creating an account?
You must be at least 18 years old to create an account on our website. When you create an account, we may ask for your name, email address, phone number, payment information, and other personal identification information indicated as required. You may browse the website without registering for an account. However, purchases require an account.
By registering for an account, you certify that the personal information you provide is accurate and up to date. You agree to accept responsibility for all activities that occur under your account. You must maintain the security and confidentiality of your login credentials and not share them with unauthorized users. You must notify us immediately if you believe someone has used your account without authorization. We reserve the right to refuse service, terminate accounts, or remove content in our sole discretion.
Do we make updates to this privacy policy?
We may update this privacy policy periodically to describe how and why we collect, use and share personal data. We will post an updated version and change the date. Updates may be made without notice. We encourage you to periodically review this page for the latest on our privacy practices.
Who do I contact if I have questions or requests regarding privacy?
If you have questions or requests regarding privacy, you may contact us using the following information:
Email Address: [email protected]
Phone Number: 424-900-2772
Postal Address:
Grand & Greene® Tops, Blouse, Clothing
Attn: Privacy Office
111 W 7th St
Los Angeles, CA 90014
California Resident Rights
If you are a California resident, you have the right to request information about the personal information we have collected and how it has been shared with third parties for direct marketing purposes. You may submit a request by contacting us using the information above. Per California law, we will verify your identity before responding to your request. Please note we do not sell data as defined by the California Consumer Privacy Act.
Privacy Policy Changes
Although most changes are likely to be minor, Grand & Greene® Tops, Blouse, Clothing may change its Privacy Policy from time to time. Grand & Greene® Tops, Blouse, Clothing encourages visitors to frequently check this page for any changes to its Privacy Policy. If we make changes, we will notify you by revising the change log below, and, in some cases, we may provide additional notice or send you a notification through email or social media. Your further use of the Website after a change to our Privacy Policy will be subject to the updated policy.
That’s why it’s important that you review this Privacy Policy frequently. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you and for periodically visiting this Privacy Policy to check for any changes.